Overview

Frequently asked questions: Engagement tools and more. 

Looking for Attendance Tracking FAQs? You can find it here.  


Social Q&A  

Q: Can I continue answering questions my audience members have submitted after my session?


You sure can. Your Conferences i/o web-app will remain active for at least 45 days after the event. 


To respond to a question right in the app, sign into your session as a Moderator and click or tap the question. Enter your response in the box provided and click Save.  


Q: I don’t want to use Social Q&A in my session. Can I turn it off? 

Yes. Sign into your session as a Moderator and click Session Settings. On the Session Settings page, select Enable / Disable Features and click the padlock icon for Social Q&A. 


When you’re ready to turn it back on, follow the same steps. 


Q: How can I screen the questions that my audience members submit before they’re visible to everyone? 

To turn on the Q&A Approval Filter, sign into your session as a Moderator and click Session Settings. On the Session Settings page, select Enable / Disable Features and click the padlock icon for Q&A Approval Filter.


Questions waiting for approval can be seen in the Moderator’s view of Social Q&A. Moderators can approve a question by clicking the “+” (plus sign). The question will then be added to the Attendee’s view.  


Q: Can attendees downvote a question? Or undo their upvote?

No. 


 


 

Audience Polling


Q: How can I test my poll questions and live content poll slides before I present?

Double-check that the Conferences add-in has been installed in Windows PowerPoint or PowerPoint for Mac and Keynote


Use your mobile device or open a separate incognito or private browser window and join your session as an Attendee. 


Go back to PowerPoint or Keynote and present your slides in Slideshow or Presentation mode. When poll questions are opened, submit your response using your mobile device or in the private browser window.  


Q. Do I need to order my polls in Conferences i/o to make the order in my PowerPoint slides? 

No. The order of the poll questions in Conferences i/o don’t need to match the order in your slide deck. Each poll question is closed until you open it to the audience by advancing to the live content poll slide in your presentation. The order of the poll questions in Conferences i/o doesn’t have an impact on this. 


Q: I need to revise a poll question. Do I need to download a new set of live content slides and replace the old ones in my slide deck?

No. Replacing the live content slides in your PowerPoint or Keynote slide deck isn’t necessary. When you advance to the live content poll slide, the question and answer options will automatically match the question and answers in Conferences i/o.


Q: Help! My attendees are able to see a poll question that I haven’t gotten to yet in my presentation. Why is it open and how can I close it?

When a poll question is created in Conferences i/o, it remains closed (or “locked”) by default until you open it by advancing to a live content poll slide during your presentation. 


However, there are times a presenter might want to manually open (or “unlock”) a poll question. Double-check that the poll question hasn’t been accidentally opened by signing into your session as a Moderator. The padlock icon for the poll question should be in the locked position. If it’s unlocked, click the icon to close or lock the poll. During your presentation, when you advance to the live content poll slide it will be unlocked automatically. Then, when you advance to the slide that follows the poll slide, the poll will be closed and re-locked automatically. 



Session Evaluations


Q. A session evaluation is open even though I have it set to automatically open at a certain time. How can I close it?

First, confirm the evaluation settings are correct by going to the Admin panel and selecting Change Evaluation Settings. If the setting is correct, move onto the next step. 


Return to the Admin panel, select Manage Sessions. Double-check the session’s date and start/end times are correct. Move on to the next step is the date and times are correct. 


On the Manage Sessions page, select Moderate under the session title > Session Settings > Enable/Disable Features. The Session Evaluations padlock icon should be in the “locked” position. If not, click the icon to lock it. This will close the session evaluation until the time you’ve set it to open. 


Q: Will all the sessions have the same evaluation questions or can I create unique evaluation questions for specific sessions only. 

Evaluation questions will be the same for all sessions.



Misc.


Q: How can I make a session private to a select group of attendees?

Hide the session and invite attendees to join by sharing the direct URL link. 


Sign in as an Admin and select Manage Sessions. Hide the session from attendees by clicking the Visible | Hidden toggle under the session title. Even though the session is hidden on the main Home page, the session can still be accessed via the URL. 


Q: How can I change the Admin or Moderator password?

To reset the Admin password, please have the authorized account contact reach out to us at support@conferences.io.


To change the Moderator password, sign in as an Admin and select Shared Passwords


Q: Is internet access required for our Conferences i/o web-app to work?

Yes. Desktop or laptop computers will need Wi-fi access. The Conferences i/o web-app will work on a mobile device with access to either Wi-fi of their data plan.